topic Pre-Paid Label Not used in Member To Member Support

Pre-Paid Label Not used

stewartsinclair — Mon, 09 Feb 2026 10:44:27 GMT

Hi,

I made a mistake and sold an item with an ebay pre-paid postage label, I have sent the item and paid for it myself, have the following questions:

1) How do I update the order with the Parcelforce tracking details, spent ages looking and cannot see how to do this?

2) How do i get the funds released due to the fact that i have not used the ebay prepaid option?

3) Can I get money back for the unused pre-paid label?

Appreciate any advice, not enjoying using ebay to sell as other platforms seem to be a lot more staright forward

Re: Pre-Paid Label Not used

tressygirl — Mon, 09 Feb 2026 10:46:07 GMT

You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

Your payout will be held for a minimum of 14 days before being released.

@stewartsinclair

Re: Pre-Paid Label Not used

stewartsinclair — Mon, 09 Feb 2026 10:52:44 GMT

Thanks very much, I had already messaged the buyer with tracking details, i 'seller pays' so will now get on with filling out the refund form.

Appreciate your help

Re: Pre-Paid Label Not used

tressygirl — Mon, 09 Feb 2026 11:14:39 GMT

You're very welcome. 🤗

@stewartsinclair