topic Re: UNDELIVERED ROYAL MAIL ITEM in Member To Member Support

UNDELIVERED ROYAL MAIL ITEM

dinkdonj.ehkv5 — Fri, 06 Feb 2026 10:15:12 GMT

Not received an item which says delivered . There is a picture from Royal Mail which I cannot really identify . Was sent by Tracked RM delivery . No response from seller .

How can RM just leave a parcel on a doorstep without a we tried to deliver card ?? May have been stolen I fear. Quite unbelievable .

Any ideas on what to do ?? Do I have Ebay protection ?

Re: UNDELIVERED ROYAL MAIL ITEM

jckl1957 — Sat, 07 Feb 2026 09:00:37 GMT

Obviously, check around your property and ask the neighbours. Check the tracking on the RM website to see if the delivery location looks right for your address,

If you have a regular postie, see if you can have a word with them today and ask if they dropped off a parcel at your home yesterday.

You can open a case. However, if the seller has tracking which proves delivery to your address, Ebay may find in their favour.

Report that your item hasn't arrived

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.

The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.

Report an item you didn't receive

Re: UNDELIVERED ROYAL MAIL ITEM

dinkdonj.ehkv5 — Sat, 07 Feb 2026 13:30:36 GMT

Thanks 🙏

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