https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-will-not-refund/m-p/7993575#M339726 <P>I am going absolutely mad with this. I returned a defective item that was past it's 30 day return, but it was refurbished so it had a 1 year seller guarantee.</P><P>&nbsp;</P><P>Contacted the seller to say it was defective. After weeks and weeks of unsuccessfully trying to get them to pick it up, I finally got them to give me their address and sent it to them. Now they have the item and I still don't have the money, I have chased them several times for the money and this has dragged on for months.</P><P>&nbsp;</P><P>The 'customer service' bot is beyond useless - actively infuriating - and will not let me contact a human being under any circumstances. What can I do!?</P> Wed, 04 Feb 2026 07:40:28 GMT mikeold2008 2026-02-04T07:40:28Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-will-not-refund/m-p/7993575#M339726 <P>I am going absolutely mad with this. I returned a defective item that was past it's 30 day return, but it was refurbished so it had a 1 year seller guarantee.</P><P>&nbsp;</P><P>Contacted the seller to say it was defective. After weeks and weeks of unsuccessfully trying to get them to pick it up, I finally got them to give me their address and sent it to them. Now they have the item and I still don't have the money, I have chased them several times for the money and this has dragged on for months.</P><P>&nbsp;</P><P>The 'customer service' bot is beyond useless - actively infuriating - and will not let me contact a human being under any circumstances. What can I do!?</P> Wed, 04 Feb 2026 07:40:28 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-will-not-refund/m-p/7993575#M339726 mikeold2008 2026-02-04T07:40:28Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-will-not-refund/m-p/7993581#M339729 <P>This is between you and the seller.</P> <P>All the details are here:</P> <P>&nbsp;</P> <H3 class="" tabindex="0" role="button" aria-expanded="true" aria-controls="faq1-content">What is the 12-month seller guarantee and how might I make a claim?</H3> <DIV id="faq1-content" class="" aria-hidden="false"> <P>All Refurbished items come with a minimum 12-month guarantee. The guarantee covers any defects in functionality.</P> <P>Once your order has been confirmed, the seller will send you a separate email with details of the seller guarantee, what the guarantee covers and their contact information. Alternatively, this information will be included in the parcel when the item is sent to you.</P> <P>Please make sure you hold on to this information for the duration of the guarantee.</P> <P><STRONG>To make a claim with the seller under the seller guarantee, please refer to the guarantee information that the seller sent when you purchased the item. They may have sent it via email or included it in the parcel. That includes all the details of the guarantee, including how to contact the seller and make a claim.</STRONG></P> <P>Consumers have statutory rights in relation to goods. The seller guarantee and eBay Money Back Guarantee do not affect your statutory rights.</P> <P>&nbsp;</P> <P><A href="https://pages.ebay.co.uk/refurbished-hub/" target="_blank" rel="noopener">https://pages.ebay.co.uk/refurbished-hub/</A></P> </DIV> Wed, 04 Feb 2026 08:21:48 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-will-not-refund/m-p/7993581#M339729 jckl1957 2026-02-04T08:21:48Z