topic Re: Can't Get in Touch with Customer Service in Member To Member Support

Can't Get in Touch with Customer Service

classicdean — Tue, 03 Feb 2026 18:19:45 GMT

I'm having an issue with a return I sent, and using the Help links, it asks me which item I'm having an issue with. I select the item, then I get a message which says "You need to speak to an agent to get help with this".

I select the link to ask eBay to call me, and then I get a message which says:

"Sorry, we're having technical difficulties. If you try again, I should be able to help you, or you can search online help".

No matter which device I use, I get this message every time. (Macbook Pro and iPhone)

Re: Can't Get in Touch with Customer Service

tressygirl — Tue, 03 Feb 2026 18:22:55 GMT

I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5190

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@classicdean

Re: Can't Get in Touch with Customer Service

classicdean — Tue, 03 Feb 2026 18:27:20 GMT

That's not the issue I'm having. The issue I'm having is I can't initiate a call in the first place...I've been trying all day since 9 am.

Every time I go through the process, that is the error message I get. I select the "Ask us to call you" option, I confirm my phone number, and then I get the message of:

"Sorry, we're having technical difficulties. If you try again, I should be able to help you, or you can search online help"

Re: Can't Get in Touch with Customer Service

tobiasd4 — Tue, 03 Feb 2026 19:54:39 GMT

Clear cache and cookies.

If using the app, try website instead.

Then use link provided.