topic Re: RETURNS in Member To Member Support

RETURNS

alpa333 — Mon, 02 Feb 2026 20:46:32 GMT

Bought second-hand parts for my car but had to return them because they were not as described.

Opened return on eBay BUT SELLER DOESN'T RESPOND TO eBay TO CONFIRM REFUND IS OK

despite agreeing with me on the phone he would refund in full.

Royal Mail Parcel Force confirmed delivery to him with a photo.

Goods unused and professionally packed.

Nearly a month now since return was opened with eBay.

What can I do?

Re: RETURNS

*guinevere* — Mon, 02 Feb 2026 20:51:08 GMT

What reason did you give to return?

Re: RETURNS

alpa333 — Mon, 02 Feb 2026 20:53:36 GMT

Items did not match description

Re: RETURNS

*guinevere* — Mon, 02 Feb 2026 20:57:28 GMT

Oh good. That was the correct reason.

You need to escalate your case for ebay to step in and refund you. If you leave it too long without doing anything ebay will close your case through lack of activity.

I take it your case is still active? Ebay hasn't closed it already have they? I'm not sure how long you get before they close it.

Re: RETURNS

alpa333 — Mon, 02 Feb 2026 20:59:36 GMT

Still open until Feb 7

Re: RETURNS

*guinevere* — Mon, 02 Feb 2026 21:01:44 GMT

That's good. Go into the case and find where it says "Escalate" or "Ask ebay to step in".

This should generate a refund.

Re: RETURNS

alpa333 — Mon, 02 Feb 2026 21:03:36 GMT

where in the case? Can't find escalate or step in

Re: RETURNS

john1297576 — Mon, 02 Feb 2026 21:08:45 GMT

Where are you seeing Feb. 7th? Surely if it gives you a date it tells you what to do ? You should have escalated after 4 days.

There is no point of opening a case but not reading how it works.

Re: RETURNS

alpa333 — Mon, 02 Feb 2026 21:10:36 GMT

seller was away from UK for a month

Re: RETURNS

*guinevere* — Mon, 02 Feb 2026 21:59:03 GMT

It's such a long time since I've had to return anything, I can't remember how it was done but I will find the link to the bit of the MBG that tells you.

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=2&query=Return%20an%20item%20for%20a%20refund&intent=returns&lucenceai=lucenceai&docId=HELP1134

https://www.ebay.co.uk/help/buying/resolving-issues-sellers/check-status-return-missing-item-request?id=4667

The last link tells you how to check the status of your return request.

Re: RETURNS

alpa333 — Mon, 02 Feb 2026 23:26:36 GMT

Thank you so much, really helpful 😊

Sent from Outlook for Android<>

Re: RETURNS

alpa333 — Fri, 06 Feb 2026 00:54:27 GMT

Seller has regunded one item £212 but has not refunded the other £400 and has relisted it

Re: RETURNS

papso22 — Fri, 06 Feb 2026 01:56:05 GMT

If there were separate listing numbers you needed to open two separate return cases.