https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery-refunds/m-p/7992796#M339406 <P>First thing is to check the tracking for the status of the item, if it shows as still in transit ask the buyer to open an item not received claim and eBay will issue the refund and you keep the payment.</P> Mon, 02 Feb 2026 12:21:13 GMT 61stephenuk 2026-02-02T12:21:13Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery-refunds/m-p/7992788#M339403 <P>A simple delivery has been lost, buyer has requested a refund, do i refund them or do ebay resolve it?</P> Mon, 02 Feb 2026 12:00:21 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery-refunds/m-p/7992788#M339403 beardedskater 2026-02-02T12:00:21Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery-refunds/m-p/7992796#M339406 <P>First thing is to check the tracking for the status of the item, if it shows as still in transit ask the buyer to open an item not received claim and eBay will issue the refund and you keep the payment.</P> Mon, 02 Feb 2026 12:21:13 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery-refunds/m-p/7992796#M339406 61stephenuk 2026-02-02T12:21:13Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery-refunds/m-p/7992862#M339432 Thank you for your help. Its much appreciated. First time with a simple delivery not making it to the destination. Mon, 02 Feb 2026 14:28:36 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery-refunds/m-p/7992862#M339432 beardedskater 2026-02-02T14:28:36Z