https://community.ebay.co.uk/t5/Member-To-Member-Support/Authenticator-sent-wrong-item/m-p/7992121#M339148 <P>If you open an eBay return and select 'Received wrong item' as the reason for the return, and explain that you've received a Gucci bag from the Authenticator instead of the Burberry bag you purchased, then you should be issued with a returns label to send it back to the Authenticator.</P> Sat, 31 Jan 2026 16:30:21 GMT *vyolla* 2026-01-31T16:30:21Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Authenticator-sent-wrong-item/m-p/7992116#M339145 <P>I purchased a burberry bag and the seller sent off to authenticator.&nbsp; It passed and sent on to me. I received the package today but its a gucci bag? It looks like the authenticators sent me the wrong bag.&nbsp; How can this be sorted out with ebay.&nbsp; I had an online chat with an advisor and they told me to request a refund?&nbsp; Why its not the sellers fault?&nbsp; Whats the best way forward, thankyou</P> Sat, 31 Jan 2026 16:18:30 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Authenticator-sent-wrong-item/m-p/7992116#M339145 sher4dogz 2026-01-31T16:18:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Authenticator-sent-wrong-item/m-p/7992121#M339148 <P>If you open an eBay return and select 'Received wrong item' as the reason for the return, and explain that you've received a Gucci bag from the Authenticator instead of the Burberry bag you purchased, then you should be issued with a returns label to send it back to the Authenticator.</P> Sat, 31 Jan 2026 16:30:21 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Authenticator-sent-wrong-item/m-p/7992121#M339148 *vyolla* 2026-01-31T16:30:21Z