topic Re: Product recall in Member To Member Support

Product recall

joanna19622013 — Fri, 30 Jan 2026 14:16:06 GMT

I bought an electric item in uk in nov 25.

I recently had a message from ebay to say it was recalled for safety.

I've emailed Ebay but they won't help and I messaged the seller and they won't reply.

Any suggestions please.

jckl1957 — Fri, 30 Jan 2026 15:17:42 GMT

There is nothing you can do through Ebay - they are obliged to inform buyers about recall notices but don't get involved beyond that.

However, you may be in time to start a chargeback through your bank as the item is not fit for purpose.

tobiasd4 — Fri, 30 Jan 2026 15:17:42 GMT

Ebay just pass on notice.

Ebay won't help beyond their 30 day MBG.

Too late for payment provider as well.

If it was UK business seller, contact citizens advice.

joanna19622013 — Fri, 30 Jan 2026 15:29:36 GMT

Thank you

john1297576 — Fri, 30 Jan 2026 16:02:39 GMT

You should be in time to get help from your payment provider, mostly they allow 120 days. (Except Paypal, also 30 days.

tobiasd4 — Fri, 30 Jan 2026 16:15:46 GMT

You are correct, my maths failed!