topic Re: Change return reason in Member To Member Support

Change return reason

pjtomlin — Thu, 29 Jan 2026 15:44:10 GMT

How can I change the reason for return once selected as now taking me to the postage page but I need to amend the reason

**peaseblossom** — Thu, 29 Jan 2026 15:52:56 GMT

You have to contact ebay and ask them to change it for you. You can ask them to call you from here:
https://www.ebay.co.uk/help/eua?id=5190

tobiasd4 — Thu, 29 Jan 2026 16:03:31 GMT

Please come back and let us know if CS let you change case type.

pjtomlin — Thu, 29 Jan 2026 16:12:19 GMT

I spoke with an advisor on the phone who said there is no way of changing it once selected. I was not impressed!

tobiasd4 — Thu, 29 Jan 2026 16:31:59 GMT

Unfortunately that was what I expected, but worth a try.

Depending on reason for return, your payment provider may help.