Not received item or refund

chri84429 — Thu, 29 Jan 2026 12:05:38 GMT

I bought an item in November 2025.

Never received!

I started a case and was told by the seller I would get a refund.

I never got the refund and now ebay have closed the case.
I am meant to have buyer protection.

I do not use ebay and never will again.

How can I contact ebay, or get the buyer protection and how can I report this fraudulent seller?

thank you for your help in advance.

Re: Not received item or refund

jckl1957 — Thu, 29 Jan 2026 13:11:35 GMT

Buyer protection does not cover refunds when you don't receive your item.

You had to use the Money Back Guarantee and open a case through Ebay stating you had not received your item.

Then, if the seller did not respond in a timely fashion, you have to go back to the case and ask Ebay to intervene.

If you do nothing, the case would close in the seller's favour after 21 days and you would not get a refund.

If the case closed less than a month ago, you can appeal Ebay's decision.

If you want more information, use 'help & contact' at the top of your Ebay Page.

Short search terms like 'buyer protection fee', 'report a seller' or 'contact Ebay' or 'appeal a case' will help you find the information you need.