Collection

laurcrossle_0 — Thu, 29 Jan 2026 10:06:37 GMT

I have bought an item for collection, the seller isnt responding for me to arrange collection and I cant see how to contact ebay for help

Re: Collection

tressygirl — Thu, 29 Jan 2026 10:15:55 GMT

eBay cannot help you here, as they cannot enforce the seller to reply to your message.

When did you contact them, and when did you buy the item ?

Unless this was a vehicle, I'm presuming you have paid? It's a bit of a grey area for a timeline, but once around 7 days have passed with no communication from the seller , you need to open a case for item not received, and if necessary, escalate on day 4 to receive a full refund.

It may just be a case of waiting a little longer for a reply, some peeps are just not the best at communicating asap to messages!

@laurcrossle_0

topic Collection in Member To Member Support

Collection

Re: Collection