Wrong Address

scartop67 — Wed, 28 Jan 2026 14:05:48 GMT

The buyer is using some kind of pre print labels but it's giving him an old address. I've updated my address, again, but the bot is saying I need to cancel the order and buy again. How do we do this?!

Re: Wrong Address

tressygirl — Wed, 28 Jan 2026 14:36:39 GMT

I'm not a 100% sure if your the buyer or the seller?

This is how to proceed.

The seller needs to cancel the order citing Buyer Requests to Cancel. This fully refunds the buyer and the seller's selling performance is not affected.

Before relisting, ensure the buyer has changed their address on their eBay account here...

There are 5 addresses which need to be corrected

https://accountsettings.ebay.co.uk/uas/addresses

One more thing for the buyer to check at eBay checkout, after purchase and before paying, that on the left hand side, the Delivery address showing is correct. If not, there's time to change it there.

@scartop67

topic Re: Wrong Address in Member To Member Support

Wrong Address

Re: Wrong Address