topic Re: Delivered item stolen in Member To Member Support

Delivered item stolen

kev1967liz1968 — Tue, 27 Jan 2026 13:48:50 GMT

Hi I sold an item which was sent and delivered to the buyer . I received the message to so item delivered but the buyer is saying that the delivery driver left it in a bush at her house and it was stolen and that I need to chase the delivery company to refund her but what about my money and item

Re: Delivered item stolen

*vyolla* — Tue, 27 Jan 2026 14:00:18 GMT

Is there a photo?

Re: Delivered item stolen

kev1967liz1968 — Tue, 27 Jan 2026 14:19:36 GMT

Not sure but the delivery note says delivered to your safe place bush. She contacted me this morning and said that yodel admitted it was in the bush and she was sending me proof
Sent from my iPad

Re: Delivered item stolen

red_magpie — Tue, 27 Jan 2026 14:58:05 GMT

The theft of parcels from from the doorstep has become so widespread that the police advise buyers to consider using click and collect services instead.

Fortunately for you - but not for your buyer - eBay's policy seems to be that once an item had been tracked as delivered, the seller is not liable for what happens to it afterwards. So if your buyer opens an item not received case and you can provide a tracking number that confirms delivery eBay is likely to support you. If so, the buyer will not be able to leave negative feedback, or if left it will be eligible for removal.

This of course is entirely eBay's policy, and not necessarily the law, especially for deliveries by business sellers. However, this is eBay's site and we all agreed in the user agreement to accept their policies and decisions. Delivery issues have become one of the biggest risks of buying through eBay.