Seller refusing refund

jenbacher320 — Tue, 27 Jan 2026 11:27:45 GMT

Hello. A seller is refusing to refund me although they’ve admitted liability but they keep going on about they’re awaiting a response from the factory for the last month and trying to find a way to contact eBay customer services on the app is impossible

Re: Seller refusing refund

fargvs — Tue, 27 Jan 2026 11:18:56 GMT

You have 30 days after delivery date given to open a formal Return ( 'Item not as described' etc,) case --- follow the instructions carefully and escalate case to eBay on day 4 for their assistance in obtaining a full refund >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

https://www.ebay.co.uk/help/eua?id=5190

Out of time ? --- Seek Bank/Card payment provider advice re :- Chargeback

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Seller refusing refund

Re: Seller refusing refund