topic Re: Refunds in Member To Member Support

Refunds

purplefrogtoys — Sat, 24 Jan 2026 22:08:37 GMT

I posted an item which arrived broken. I’m happy to refund. Does the buyer have to open a request to refund or can I just refund it? Also I don’t want the item back… is that ok? I’m a business seller if that makes any difference.

Re: Refunds

**peaseblossom** — Sat, 24 Jan 2026 22:46:44 GMT

They don't have to open a request. You can just use the send refund link via the dropdown menu for the item on your orders list.

Re: Refunds

purplefrogtoys — Sat, 24 Jan 2026 23:13:40 GMT

Thank you. Do I refund the postage cost as well? Can they keep the item?
Sent from my iPad

Re: Refunds

**peaseblossom** — Sat, 24 Jan 2026 23:16:28 GMT

A refund for damage would normally include the postage, and they can keep the item if you like. Even if they open a case on ebay you can refund without return.

Re: Refunds

john1297576 — Sun, 25 Jan 2026 10:02:20 GMT

Buyer should open a not as described case, broken in transit. In theory ebay should deal with refund, not you.

This certainly applies to private sellers, so why not business sellers.