topic Re: Contact with Seller in Member To Member Support

Contact with Seller

blige0 — Sat, 24 Jan 2026 18:24:14 GMT

I bought an item on Thursday and the seller asked when would I like to collect it?

I said Saturday or Sunday.

They replied and asked if Saturday 12.30pm would be okay.

I agreed and they said they would send me the address first thing Saturday morning. At 11.40, they hadn't been in touch so I messaged to check it was still okay to collect at 12.30pm.

They didn't reply so I left it for a few hours.

I contacted them again later but still no reply.

I can see that the money has been paid out from my bank though. What do I need to do next?

Re: Contact with Seller

jckl1957 — Sat, 24 Jan 2026 18:28:29 GMT

The seller won't get your money without the collection code.

I would give them a day and then message again.

Even though it is a collection item, after 7 days, you can open an 'item not received' case so you are still protected by the Money Back Guarantee.

Re: Contact with Seller

blige0 — Sat, 24 Jan 2026 18:41:40 GMT

Thank you so much for your help and for replying so quickly. I'll contact them in a day or two and see what happens.Thank you again.Sent from my Galaxy

Re: Contact with Seller

papso22 — Sat, 24 Jan 2026 20:19:31 GMT

Actually the seller will still get paid without the collection code but you can get a refund using a claim for item not received if necessary.