topic Prepaid label greyed out in Member To Member Support

Prepaid label greyed out

alwaysred — Sat, 24 Jan 2026 08:34:09 GMT

I sold a paid of boots and when I went to get the prepaid label it was greyed out stating the address was incomplete, so I had to pay for postage with Royal Mail myself, however ebay have claimed the reduced postage cost for themselves, how do I get that back.

Re: Prepaid label greyed out

tressygirl — Sat, 24 Jan 2026 08:54:35 GMT

For any unused Simple Delivery label , the refund goes back to whoever paid for the label this way:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@alwaysred

Re: Prepaid label greyed out

alwaysred — Sat, 24 Jan 2026 10:12:40 GMT

Thanks

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