topic Re: Invalid Shipping Package in Member To Member Support

Invalid Shipping Package

glasdonuk — Wed, 21 Jan 2026 11:07:08 GMT

I am getting a warning message of "Invalid <Shipping Package>" when trying to edit the quantity of some of my products. This only applies to a select few products, not all.

There appears to be no error in the item description so was wondering if anyone else has experienced this error and how they fixed it?

Thanks

Re: Invalid Shipping Package

marco@ebay — Fri, 23 Jan 2026 15:10:52 GMT

Hi glasdonuk, thanks for your post.

I haven't seen any users reporting this very same issue, could you please try using a different browser or clearing the caches and cookies of your current browser to see if that fixes the issue? If it doesn't, please take a screenshot of the error in question, and I'd be happy to take a further look.

Thank you,

Marco

Re: Invalid Shipping Package

glasdonuk — Fri, 23 Jan 2026 15:41:49 GMT

Hello
Here is an example of the issue encountered.
Thank you for taking the time to look over our query.
Regards

Re: Invalid Shipping Package

john1297576 — Fri, 23 Jan 2026 16:51:33 GMT

I think it would help to have the number of the item on which this problem occurs.

Re: Invalid Shipping Package

glasdonuk — Fri, 23 Jan 2026 17:00:02 GMT

It is multiple items across the range we offer but one example is item 313231089720

Re: Invalid Shipping Package

marco@ebay — Tue, 27 Jan 2026 14:56:43 GMT

Thanks for the screenshot and the item number, glasdonuk.

I will take a look at this now, and then report it to our technical team if needed, so it can be resolved. Once I have an update for you, I will post back here to let you know.

Thank you,

Marco