https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-Delivery-refunds-and-returns/m-p/7983274#M335705 <P>You haven't 'lost' three items.&nbsp; You have sold them and been paid for them.</P> <P>If the buyer opens a claim and says the item was received damaged, then Ebay refund them and they get to keep the damaged item, which may well be worth less than they paid you.</P> <P>Some items might still have a value and some buyers might make fraudulent claims.</P> <P>However, buyers have always been able to start a return if the item received was not in the condition they expected.</P> <P>The difference now is that Ebay foots the bill (in some circumstances) rather than the seller.</P> Sat, 10 Jan 2026 12:33:05 GMT jckl1957 2026-01-10T12:33:05Z