topic Re: Help for Call back request in Member To Member Support

topic Re: Help for Call back request in Member To Member Support https://community.ebay.co.uk/t5/Member-To-Member-Support/Help-for-Call-back-request/m-p/7969557#M330872 <a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/2009027">@onestopstore-uk</a>    We have already reported at eBay and want to discuss further with the  Agent. <HR /> Hopefully you haven't refunded them yet.   The usual way forward in these situations is that the seller accepts the return and gets their item back, if it isn’t their item they then immediately file a report with Actionfraud and get a report number:   <A href="https://www.reportfraud.police.uk/" target="_blank" rel="noopener">https://www.reportfraud.police.uk/</A>   The seller then clicks the "Report a problem" link in the eBay case, selects "Different item returned" as the reason and provides the Actionfraud reference number and report. This stops the automated returns process that would ultimately force the seller to issue a refund.   Then, someone at eBay reviews the case. As to what happens next depends on a few factors - if the buyer has done this before, if the seller is a long standing eBay member who's had no issues like this before etc.  We've seen a good few threads recently here in which the sellers have been in a similar scenario but have not lost out.  Tue, 09 Dec 2025 19:26:13 GMT *vyolla* 2025-12-09T19:26:13Z