https://community.ebay.co.uk/t5/Member-To-Member-Support/Trouble-Updating-Tracking-Number-from-Simple-Delivery-Services/m-p/7961545#M327754 <P>If you are not using Simple Delivery labels but paying and using over the Post Office counter labels,&nbsp;&nbsp;</P> <P>you can manually update the tracking,&nbsp; and use a laptop / PC for this.&nbsp; Chrome works well too.</P> <P>&nbsp;</P> <UL> <LI>Go to "Orders Paid &amp; Dispatched"</LI> <LI>Click on "View order details"</LI> <LI>Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.</LI> <LI>Click on the "Add tracking" option</LI> <LI>A box will come up with the current tracking number . Delete that and replace it with your trackin</LI> </UL> <P>For the unused Simple Delivery label:</P> <P>&nbsp;</P> <UL> <LI>If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days</LI> </UL> <DIV><FONT face="CustomFont, sans-serif" color="#41413f"><SPAN>&nbsp;</SPAN></FONT></DIV> <UL> <LI>If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the&nbsp;<A href="https://www.ebay.co.uk/claims/simple-delivery/refund/seller" target="_blank" rel="noopener nofollow noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://www.ebay.co.uk/claims/simple-delivery/refund/seller&amp;source=gmail&amp;ust=1763969752276000&amp;usg=AOvVaw1mQXoYjJMNOhwPoT0CsiE3">Request a refund for Simple Delivery</A>&nbsp;form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.&nbsp; Also ensure you add the replacement tracking number of the service used, and it shows delivery.</LI> </UL> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/5461973">@ukpearls</a>&nbsp;</P> Sun, 23 Nov 2025 08:16:10 GMT tressygirl 2025-11-23T08:16:10Z