https://community.ebay.co.uk/t5/Member-To-Member-Support/Can-you-open-case-after-closed-case/m-p/7947466#M322211 <P>You are a Private seller so did you use Simple Delivery for this transaction?</P> <P>&nbsp;</P> <P>If so, then a buyer opening a case for item not received , proof of postage is not proof of receipt, so if the tracking did not show delivery under SD rules , the case would close with eBay paying the buyer their refund,&nbsp; and you get to keep the payout from the sale.</P> <P>&nbsp;</P> <P>You should not have lost out if you used Simple Delivery .</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/11716803">@aliwi-6753</a>&nbsp;</P> Fri, 24 Oct 2025 06:31:03 GMT tressygirl 2025-10-24T06:31:03Z