https://community.ebay.co.uk/t5/Member-To-Member-Support/Can-you-open-case-after-closed-case/m-p/7947465#M322210 <P>You don't have any options, a proof of postage is not enough for ebay you must have some form of tracking, even its just a standard 1st/2nd parcel the 16 digit code helps. As a seller it is your responsibility to keep an eye on things like this, you would have had eBay messages to your messages system here on ebay as well as your private one such as gmail etc, advising of a case. You also get reminders to ensure you follow it up correctly.</P> <P>&nbsp;</P> <P>If you have missed all of these mails then if the case had been escalated by the buyer and or eBay then they would have obviously refunded, with you getting a strike on your account for not dealing with the request properly.</P> <P>&nbsp;</P> <P>However what I don't understand is that as a private seller surely you would have had to use simple delivery, this would have allocated a tracking number at point of printing label?</P> <P>&nbsp;</P> <P>In answer to your question can you open a case after case closed, the only circumstances this happens is if a buyer opens an Item not received, item turns up case is closed but subsequently the item is not as described/damaged then yes you can re open another case.</P> Fri, 24 Oct 2025 06:28:50 GMT tommystrezures 2025-10-24T06:28:50Z