https://community.ebay.co.uk/t5/Member-To-Member-Support/Can-you-open-case-after-closed-case/m-p/7947461#M322209 <P>I had a open case, for item I sold, I have proof of postage via royal mail, but my buyer said they have not received the item, I have lost out big time, I paid for the item, which is brand new, I sold at a loss, I paid for the postage, I also lost the lot, I know exactly why the buyer has done this, BC royal mail simply can't update any progress on the deliveries, therefore you have people, who literally just *bleep* take, I have had it all before, I answered the call, I have proof, every time, they then say, it's just arrived, sorry for the inconvenience, yes whatever, but I genuinely didn't see my message, for the open case, I have lost the lot now, I can't even appeal, does anyone have any other options for me please, BC my eBay doesn't seem to tell me anything,&nbsp;</P> Fri, 24 Oct 2025 06:14:52 GMT aliwi-6753 2025-10-24T06:14:52Z