topic Re: Can't mark as dispatched or add my own tracking anymore? in Member To Member Support

topic Re: Can't mark as dispatched or add my own tracking anymore? in Member To Member Support https://community.ebay.co.uk/t5/Member-To-Member-Support/Can-t-mark-as-dispatched-or-add-my-own-tracking-anymore/m-p/7944933#M321391 <P>If a Simple Delivery label was initiated that automatically marks an item dispatched,  and below I'll show you how to cancel the unused label for a refund.</P> <P> </P> <P>To add your own tracking use a laptop / PC not the app or mobile browser,  Chrome works well too, and proceed this way:</P> <P> </P> <UL> <LI>Go to "Orders Paid & Dispatched"</LI> <LI>Click on "View order details"</LI> <LI>Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.</LI> <LI>Click on the "Add tracking" option</LI> <LI>A box will come up with the current tracking number . Delete that and replace it with your tracking.</LI> </UL> <P> </P> <P>To cancel and receive a refund for unused SD labels,  it depends who paid for that label.</P> <P> </P> <UL> <LI>If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days</LI> </UL> <DIV><FONT face="CustomFont, sans-serif" color="#41413f"><SPAN> </SPAN></FONT></DIV> <UL> <LI>If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the <A href="https://www.ebay.co.uk/claims/simple-delivery/refund/seller" target="_blank" rel="noopener nofollow noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://www.ebay.co.uk/claims/simple-delivery/refund/seller&source=gmail&ust=1760936856370000&usg=AOvVaw3vYKj_svTBqf-4SCTHCHQ2">Request a refund for Simple Delivery</A> form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.</LI> </UL> <DIV> </DIV> <DIV> </DIV> <DIV><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/11503481">@luckywon1989</a> </DIV> Sun, 19 Oct 2025 16:49:07 GMT tressygirl 2025-10-19T16:49:07Z