topic Warning to Buyers – eBay’s AI Ignored Clear Counterfeit Evidence. in Member To Member Support

topic Warning to Buyers – eBay’s AI Ignored Clear Counterfeit Evidence. in Member To Member Support https://community.ebay.co.uk/t5/Member-To-Member-Support/Warning-to-Buyers-eBay-s-AI-Ignored-Clear-Counterfeit-Evidence/m-p/7944370#M321182  I want to warn other UK buyers about a serious issue with eBay’s new AI-driven case reviews.  I bought a “Brand new, genuine Tom Ford Noir Eau de Parfum” for £85.22.  Before purchase, I asked the seller to confirm authenticity — he lied, saying it was genuine.  The item I received was clearly fake: wrong cap, missing batch code, poor-quality glass & incorrect branding. I submitted detailed photographic evidence, yet eBay’s AI system sided with the seller & even my appeal was rejected.  The seller only offered a £40 refund & he wanted the fake item back (hardly surprising). This breaches eBay’s Counterfeit Item Policy and undermines the Money Back Guarantee. Counterfeit goods are illegal under UK law and shouldn’t be returned to sellers. Buyers deserve real protection and human review — not automated decisions that let counterfeiters profit. EBay, get your act together & please fix this. This is a disgraceful treatment to purchase on genuine buyers of good through your website! PS:- in my collage of pictures the fake bottle is always on the left & my genuine empty bottle is on the right for comparison . Please also see the eBay sellers correspondence & lies. Sat, 18 Oct 2025 10:20:24 GMT mansiep2012 2025-10-18T10:20:24Z