https://community.ebay.co.uk/t5/Member-To-Member-Support/First-INAD-how-long-should-i-wait-for-them-to-open-the-case/m-p/7938564#M319087 <P>You have done the right thing,&nbsp; that is,&nbsp; sending the buyer a message to open that case for INAD.&nbsp; Do not chase him further.</P> <P>&nbsp;</P> <P>He cannot complain to eBay as the rules are straightforward, receive an item not as described and you have 30 days to open that case for a full refund,&nbsp; this is exactly what you have advised them to do.&nbsp; Messages,&nbsp; if need be,&nbsp; can be read by eBay Customer Services.</P> <P>&nbsp;</P> <P>Hold fire,&nbsp; see what he does.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/2106399">@18catsrfurryfriends</a>&nbsp;</P> Mon, 06 Oct 2025 15:20:36 GMT tressygirl 2025-10-06T15:20:36Z