https://community.ebay.co.uk/t5/Member-To-Member-Support/item-sold-as-collection-only-and-the-buyer-wants-to-return-it/m-p/7934158#M317453 <P>If the buyer paid through Ebay checkout and collected the item themselves, they are covered by the Ebay Money Back Guarantee,</P> <P>Unfortunately, you are responsible for getting the item back.&nbsp; Of course, you could collect it yourself or arrange your own courier.</P> <P>It does sound as if they are angling for a partial refund - that might be an easier solution in this case.</P> Fri, 26 Sep 2025 16:49:11 GMT jckl1957 2025-09-26T16:49:11Z