https://community.ebay.co.uk/t5/Member-To-Member-Support/Buyer-didn-t-pay/m-p/7928895#M315373 <P>&nbsp;I accepted a counter offer from a buyer and a day later a message stating they'd pay that day but wanted me to confirm it was a genuine item, to which I replied. &nbsp;No payment was received and I was told I had to wait 4 days to cancel and put a strike against the buyer. &nbsp;I waited but then I wasn't able to cancel the order it just wiped off the system. Customer services said it was because it was an offer and they didn't pay so I couldn't therefore cancel?! That wasn't how it read on their help pages! Rather annoyed at this point because I feel the buyer should receive a non payment strike. &nbsp;I know I can block them but then they can just do it to others and it's not fair. &nbsp;When I put in a best offer that's accepted my payment is taken automatically. &nbsp;I escalated my complaint on 11th Sept and I'm still waiting for an explanation. &nbsp;Is it normal when a buyer makes an offer that they can just not pay and get away with it?&nbsp;</P> Tue, 16 Sep 2025 08:00:49 GMT robscoobydoo 2025-09-16T08:00:49Z