topic Refusing a return as a seller in Member To Member Support

topic Refusing a return as a seller in Member To Member Support https://community.ebay.co.uk/t5/Member-To-Member-Support/Refusing-a-return-as-a-seller/m-p/7924034#M313650 Hi, I have sold an item and buyer has requested to cancel the order. I always ship within 24hours and buyers request was more than 30 hours after the order was placed. I have advised that the order has shipped and apologised but buyer has then instantly made a veiled threat about submitting return as soon as it arrives and the fact that the item 'risks being damaged in shipping' Buyer also tried to say they only purchased 5mins before their message until I showed a screenshot of the purchase date and time. I won't accept returns on trading cards due to risk of buyer damaging or swapping for counterfeit cards, everything is quality checked before dispatch. I am very proud of a 100% feedback rating and I always look after my buyers and help wherever I can but I don't want to accept a return on a card due to 'buyers remorse' but have a feeling somebody like this will leave negative feedback even though it's their fault. 1) would eBay side with me especially after seeing the message chain? 2) when I refuse the return and the buyer possibly leaves negative feedback would eBay remove the feedback on request? I genuinely care about helping my buyers where I can but being threatened, to a degree, with damaging a card when all I've said is 'im sorry, I've already shipped the item' is a bit much. Fri, 05 Sep 2025 23:00:58 GMT poke_si 2025-09-05T23:00:58Z