https://community.ebay.co.uk/t5/Member-To-Member-Support/Accidentally-refunded-buyer/m-p/7921042#M312653 <P>Before considering the small claims court, ask yourself what contract the buyer has broken? When did they agree or were required to return the item?</P> <P>&nbsp;</P> <P>eBay's money back guarantee enables a buyer to request a refund for an item that it not as described. You and the buyer both agreed in the user agreement to accept eBay's decision whether the item has to be returned.</P> <P>&nbsp;</P> <P>eBay's&nbsp; default is that if the seller sends the buyer a prepaid return label they will require the item to be returned before a refund is issued. However, if the seller accepts the case without sending the buyer a return label, eBay will issue the refund and close the case without requiring the buyer to return the item. As you did - albeit by mistake.</P> <P>&nbsp;</P> <P>All transactions here are governed by eBay's user agreement, so don't rush to court without taking legal advice. I'm afraid we see many situations where, for one reason or another, buyers end up keeping both their item and the refund.</P> Sun, 31 Aug 2025 21:36:45 GMT red_magpie 2025-08-31T21:36:45Z