https://community.ebay.co.uk/t5/Member-To-Member-Support/Marking-an-item-as-dispatched-when-not-using-a-label-printed-off/m-p/7897859#M305277 <P>You'll need a laptop / PC and try Chrome that seems to work well, not the app or mobile browser,&nbsp; then you can add your new tracking details manually.</P> <P>&nbsp;</P> <UL> <LI>Go to "Orders Paid &amp; Dispatched"</LI> <LI>Click on "View order details"</LI> <LI>Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.</LI> <LI>Click on the "Add tracking" option</LI> <LI>A box will come up with the current tracking number . Delete that and replace it with your tracking.</LI> </UL> <P>Also,&nbsp;&nbsp;</P> <UL> <LI>If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days</LI> <LI>If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the&nbsp;<A href="https://www.ebay.co.uk/claims/simple-delivery/refund/seller" target="_blank" rel="noopener nofollow noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://www.ebay.co.uk/claims/simple-delivery/refund/seller&amp;source=gmail&amp;ust=1753421772586000&amp;usg=AOvVaw3DGVHh6b1FiF2UEgcmklN8">Request a refund for Simple Delivery</A>&nbsp;form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.</LI> </UL> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/2639231">@dawnandnigel2010</a>&nbsp;</P> Thu, 24 Jul 2025 06:59:44 GMT tressygirl 2025-07-24T06:59:44Z