Question Re: Seller Tracking in Member To Member Support DO NOT DELETE

Seller Tracking

kerrypauljewellers — Wed, 02 Oct 2019 10:12:01 GMT

Why is the tracking information no longer avaiable

Re: Seller Tracking

tobiasd4 — Wed, 02 Oct 2019 10:53:44 GMT

Not sure what you mean?

If you put tracking number in carrier website should show status.

Re: Seller Tracking

kerrypauljewellers — Wed, 02 Oct 2019 11:05:47 GMT

I have received a reply from ebay which explains the problem please see below

I have checked and wish to inform you that this is a temporary glitch on new layout of sold section where tracking number is not getting updated with the status of the item. I am really for the inconvenience caused to you. However, be assured you will not face any issue due to this on your eBay account. Our team is working on this issue on high priority and issue will get resolved soon.

Please know that our system is highly synchronised with tracking sites and in back end we had the information that item is delivered on time. You can check the classic site of All selling page to verify the same under sold section.

Once on the All selling page, scroll down to Sold section. There click on the tracking number and you will be redirected to Royalmail site and it will show that item is delivered. So, kindly keep selling with the same as you are doing and for tracking the item use the tracking site directly.

Re: Seller Tracking

kerrypauljewellers — Wed, 02 Oct 2019 11:07:28 GMT

There is a fault on ebay

Re: Seller Tracking

tobiasd4 — Wed, 02 Oct 2019 11:23:58 GMT

So carrier website tracking is working.

Re: Seller Tracking

kerrypauljewellers — Wed, 02 Oct 2019 11:39:21 GMT

The carrier sites I believe are working but the link from ebay to those sites is not

Re: Seller Tracking

tressygirl — Wed, 02 Oct 2019 14:20:17 GMT

Great , another glitch on top of the many already hitting the site lately!