Question Re: Leaving Feedback in Member To Member Support DO NOT DELETE

Leaving Feedback

janet.clark — Fri, 13 Sep 2019 12:45:07 GMT

Hi everytime I try to leave feedback, I get a pop up message saying:

We ran into a problem. Please refresh the page and try again.

Then when I do try again I either get the same again, or another message saying:

You have already left the seller feedback.

Has anyone else had the same problem? and is there anything I can do to fix it?

Thank's,

Janet Clark.

Re: Leaving Feedback

tressygirl — Fri, 13 Sep 2019 14:08:17 GMT

Feedback is forever glitchy, more so probably on Fridays, as this is eBay's maintenance day, and all sorts of options become unavailable from time to time.

You may well find after checking later, that the feedback you left, has indeed been registered.

If not, it 's just a case of .... please try again later / another day. There are 60 days in which to leave feedback.

Re: Leaving Feedback

redwick1 — Fri, 13 Sep 2019 14:36:42 GMT

If it is just today then wait and see if it clears itself

You can try clearing cookies and cache by clicking on the Ctrl Shift and Delete keys on your computer

Restart your computer

If that does not help then try another browser like Firefox or Chrome

You could also try signing out of ebay.co.uk and then into ebay.com and see if you can leave it from there

Dont forget to sign out of ebay.com and back into ebay.co.uk

If you are using the app then that is very glitchy and you could try a computer

Re: Leaving Feedback

janet.clark — Fri, 13 Sep 2019 15:03:56 GMT

Thank you so much for your advice and help, I will definitely try to clear the cookies and the other advice. Many thanks Janet.

Re: Leaving Feedback

janet.clark — Fri, 13 Sep 2019 15:05:24 GMT

Thank you also for your reply and help, and I will. Many thanks, Janet.

Re: Leaving Feedback

tressygirl — Fri, 13 Sep 2019 16:03:01 GMT

Here's another thing you can try if you wish, and have the time ! Click on your feedback score 1134, then scroll up and click on the link feedback forum, on the right you will see a link to leave feedback. That may work, but do use a laptop / PC / browser, and not that hopeless eBay app ! @janet.clark

Re: Leaving Feedback

redwick1 — Fri, 13 Sep 2019 18:36:29 GMT

You are welcome
Hope it works but it is often trial and error

Re: Leaving Feedback

janet.clark — Fri, 13 Sep 2019 19:09:54 GMT

I will have another look tomorrow, as sadly I'm not very well and going back to bed. But a huge thank you all for you help and kindness.

Janet

Re: Leaving Feedback

redwick1 — Fri, 13 Sep 2019 19:15:59 GMT

You are welcome.
I hope you get better soon
Don't worry about the feedback while you are unwell
You have 60 days to leave it and it is up to you if you leave it or not.
Wit until you feel better

Re: Leaving Feedback

fargvs — Fri, 13 Sep 2019 19:51:35 GMT

Janet, as advised ... and as a last resort, try this link >https://www.ebay.co.uk/fdbk/leave_feedback?

Re: Leaving Feedback

janet.clark — Sat, 14 Sep 2019 09:27:51 GMT

Many thank everyone, I'm sure with all your help I will get it sorted out. It's good to know that I have 60 days to leave my feedback.

Re: Leaving Feedback

tressygirl — Sat, 14 Sep 2019 09:30:27 GMT

You are a seller's dream, many complain about the lack of feedback, which of course is voluntary.

Get better Soon !