Question Re: none payment for a sale in Member To Member Support DO NOT DELETE

none payment for a sale

sweetbrown106102012 — Mon, 19 Aug 2019 16:58:32 GMT

Ihad a ebayer buy my item but they havent paid up.ihave gone through the system and reported the incedent.i now have a £37 bill but no money from the buyer.anyone hellp with this problem.many thnx

Re: none payment for a sale

ruby*tuesday — Mon, 19 Aug 2019 17:14:30 GMT

You have 32 days to Open an Unpaid Item Case in the Resolution Centre. Have you done that to let Ebay know you weren't Paid? Close the Case after 4 days. Your Selling Fees will be Refunded. The Non Paying Buyer will receive a Strike on their Account. 2 of those and they will find it difficult to Buy on here as Sellers can Block Non Payers who have 2 or more Strikes.

Re: none payment for a sale

john1297576 — Mon, 19 Aug 2019 18:15:41 GMT

What do you mean "You have reported the incident". That will not get your selling fee back, and ebay will do nothing.

In addition to opening an Unpaid Case, you should add the buyer to your Blocked Bidders List and also set your Buyer Requirements to block members with 2 or more Unpaid Strikes.

The Unpaid Case will only recover the Selling Fee, the listing fee is payable sold or unsold.

Re: none payment for a sale

angelah1847 — Mon, 19 Aug 2019 18:58:36 GMT

Ebay charge the final selling fee to your ebay account as soon as the listing ends with a winning buyer not when the buyer pays.

If the buyer doesn't pay you have to make ebay aware in order to get a refund of the fee.

You can open an unpaid case 2 days after sale ends (though some sellers leave it a bit longer) and then close it 4 days later if buyer still hasn't paid.

http://pages.ebay.co.uk/help/sell/unpaid-items.html

You get a refund of your final selling fee and non payer gets a strike on their account.

Neither of you can leave any feedback.

Then you can relist.

Add their ID to your blocked bidder list:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin
and set your Buyer Requirements to block bidders with 2+ strikes in last 12 months:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences