Question Re: Return Status/ Return Labels in Member To Member Support DO NOT DELETE

Return Status/ Return Labels

modern-painter — Wed, 14 Aug 2019 00:33:06 GMT

I have returned 4 of 5 items I bought from Superdry. The return process is so frustrating I don’t think I will buy multiple items together again on eBay. I would be very gratefully if anyone could help me.

I returned 4 Superdry items and posted them together in one parcel by Royal Mail on 10 August. However, eBay’s system thinks that I have not posted 3 of them yet and keep sending me reminder. It also says the return status will be closed soon if I don’t post them soon. I have looked for a way to log all 4 items as posted and to upload the postage track number but could not do it at all. This problem occurred mainly because when I requested return, there was only one way to get the return labels - using the pre-paid Royal Mail or Hermes postage labels. As each label costs more than £3 of postage, I didn’t wan to pay 5 times of postage when I could send them all together in one parcel (all 5 items were from the same order from Superdry.) Why could I not choose my own carrier? And if I didn’t choose the Royal Mail or Hermes postage provided, my return request process got stopped half way - I could not register the tracking number nor recorded it as posted.

I only went ahead to print out the Royal Mail postage label for the whole parcel. Therefore there is only one item recorded as posted ( the track record was automatically uploaded) although all 4 items were posted together - all other 3 Return status appeals to be pending now (not posted yet) as I I didn’t go ahead and tick the postage options.

I am very worried that I won't receive refund for all 4 items because eBay’s system thinks I've only posted one back. Does anyone know what to do?

Thank you for your time and help!

Re: Return Status/ Return Labels

ruby*tuesday — Wed, 14 Aug 2019 03:20:31 GMT

You have to Post each Item seperately with it's own Tracking Number to be Refunded.

Re: Return Status/ Return Labels

redwick1 — Wed, 14 Aug 2019 07:14:02 GMT

If they were seperate items then you have to have a tracking number for each one and the tracking has to go on the item and show as Delivered

If you have posted them together then it will only have one tracking number so ebay will think you only returned one item

You could have chosen your own courier if you wished but even then you needed to return them seperatly so you had tracking for each one.

You are right to be worried as you have to prove the items were returned and it shows as delivered on the tracking on ebay

Re: Return Status/ Return Labels

john1297576 — Wed, 14 Aug 2019 09:09:02 GMT

4 items, 4 return cases, 4 return parcels.

Unless seller is honest enough to refund for all, you cannot force a payment as you cannot prove delivery of 4 items.

Re: Return Status/ Return Labels

modern-painter — Wed, 14 Aug 2019 14:41:34 GMT

OMG … this is terrible! I am worried sick now - in total they worth more than £100. I actually messaged Superdry and told them that I didn’t want to use all 4 postage labels provided by eBay. And I asked if I could send them all together in one parcel. I got a reply telling me I can use my choice of carrier if I like. They didn’t say I have to have separate tract number for each number. If Superdry says they didn’t receive all 4 items, would eBay help at all ( I have sent Superdry my post receipt and on the receipt it shows that the parcel’s weight- 1.94 kg -it’s the weight of 4 items not one!)

Thank you all for your answer. I need more help please! I feel sick now… goodness if I knew eBay is like this now I won’t buy on eBay at all!

Re: Return Status/ Return Labels

redwick1 — Wed, 14 Aug 2019 15:04:45 GMT

I am sorry the advice is not good.

Ebay will not help on a dispute if you sent them in one go
You have to follow the ebay returns policy to get them to step in
4 Items bought seperately must go back seperately with a tracking for each one
That was why 4 postage labels were offered

You are relying on Superdry being honest or just realising you have sent 4 items back

It is really not ebay's fault if you do not follow the policies

Re: Return Status/ Return Labels

modern-painter — Wed, 14 Aug 2019 16:14:38 GMT

Thank god … I called eBay and a gentleman angel Rahman who has helped me resolve the issue. Because Superdry has agreed to my request to send them back in one parcel and because I have email them the post office receipt, Rahman has checked all records and processed full refund for all 5 items ( I wrote it wrong in the previous posts - it’s 5 of 6 rather 4 items).

Rather than worrying for days, I should have called eBay’s customer service if I knew they are this good!

Anyway, thank you all for your help! I have learnt a lot from your advice - I won’t make the same mistake again just in case the seller is not honest.

Phew~~~

Re: Return Status/ Return Labels

arkwebus — Wed, 14 Aug 2019 16:20:45 GMT

Rather than worrying for days, I should have called eBay’s customer service if I knew they are this good!

I do hope that someone knows how to pass that positive remark on to eBay. Some people are not as happy with CS!

@modern-painter @redwick1 @ruby*tuesday

Re: Return Status/ Return Labels

modern-painter — Wed, 14 Aug 2019 16:26:43 GMT

I have sent a very good feedback to eBay about the help I got from Rahman. Hopefully, Rahman will get the recognition he deserve for his good work!