Question Re: packlink still does not work in Member To Member Support DO NOT DELETE

Question Re: packlink still does not work in Member To Member Support DO NOT DELETE https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaa-p/6371071#M987043 <P>Yep,  that all sounds about right!</P> <P> </P> <P>Packlink  /  Shutl  /  Hermes etc etc.  I wouldn't personally touch any of them with a barge pole.  Too many problems,  too many complaints.</P> <P> </P> <P>Royal Mail for me all the way,  just a personal observation  from experience!</P> Wed, 07 Aug 2019 08:05:41 GMT tressygirl 2019-08-07T08:05:41Z packlink still does not work https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaq-p/6371050 <P>Obviously no new news to you sellers about Packlink not working. Ebay still have not fixed it.</P><P>Please can someone tell me how Ebay can launch a label print / delivery program without self testing-proving</P><P>that it works. So so disappointed with Ebay. Spoke with them today and they cannot offer a time scale of when</P><P>it is likely to be fixed....what a total farce...what a waste of our time and effort. Stll manage to take our shop fees,</P><P>final fees etc etc...but cannot provide the full service...very, very poor on their part.</P><P> </P> Wed, 07 Aug 2019 07:37:50 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaq-p/6371050 pondaqua 2019-08-07T07:37:50Z Re: packlink still does not work https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaa-p/6371071#M987043 <P>Yep,  that all sounds about right!</P> <P> </P> <P>Packlink  /  Shutl  /  Hermes etc etc.  I wouldn't personally touch any of them with a barge pole.  Too many problems,  too many complaints.</P> <P> </P> <P>Royal Mail for me all the way,  just a personal observation  from experience!</P> Wed, 07 Aug 2019 08:05:41 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaa-p/6371071#M987043 tressygirl 2019-08-07T08:05:41Z Re: packlink still does not work https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaa-p/6371073#M987044 <P>Shutl was bad, but packlink is worse,</P> <P>that's why I never use either.</P> Wed, 07 Aug 2019 08:06:42 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaa-p/6371073#M987044 tobiasd4 2019-08-07T08:06:42Z Re: packlink still does not work https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaa-p/6371471#M987154 <P>Hi everyone — thank you for posting about your recent experiences.</P> <P> </P> <P>We are listening to your feedback and are working through the points you have raised.</P> <P> </P> <P><STRONG>Here are answers to some of the FAQs that we have been receiving from you</STRONG>:</P> <P> </P> <UL> <LI>I can confirm that Packlink offers invoicing (deferred payment) as well as pay as you go, in addition to accepting credit/debit cards as well as Paypal, compared to only invoice with Paypal previously. Here is a link with instructions - <A href="https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport-ebay.packlink.com%2Fhc%2Fen-gb%2Farticles%2F208382029-How-can-I-pay-for-my-shipments-with-eBay-Delivery&data=02%7C01%7Cltuohey%40ebay.com%7C9081219a7f794cb1ed8908d71b4ed7ed%7C46326bff992841a0baca17c16c94ea99%7C0%7C0%7C637007897755610466&sdata=0up8EanjO6tSE%2BmRqLijrqpa1sSV4FvVlmDpxDLypr0%3D&reserved=0" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/208382029-How-can-I-pay-for-my-shipments-with-eBay-Delivery</A></LI> </UL> <P> </P> <UL> <LI>To reprint a cancelled label – sellers can use the “create Shipment” option from the “add Shipment” drop down on the label history page</LI> </UL> <P> </P> <UL> <LI>On the weight query – I can confirm that this has been fixed</LI> </UL> <P> </P> <UL> <LI>On the sign in loop issue – this has been affecting only certain browser versions and I confirm that a fix was rolled out this afternoon.</LI> </UL> <P><STRONG>Here are some links to the main Packlink Help pages about main topics:</STRONG></P> <P> </P> <UL> <LI>How to sign up<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/208380209-How-do-I-enable-eBay-Delivery-" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/208380209-How-do-I-enable-eBay-Delivery-</A></LI> </UL> <P> </P> <UL> <LI>How to print a label<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/360006149780" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/360006149780</A></LI> </UL> <P> </P> <UL> <LI>How to print in bulk<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/208380509-How-do-I-purchase-postage-labels-using-buy-labels-in-bulk-" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/208380509-How-do-I-purchase-postage-labels-using-buy-labels-in-bulk-</A></LI> </UL> <P> </P> <UL> <LI>How to cancel a label (also explained further down)<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/208374049-I-want-to-cancel-a-shipment-that-I-have-already-paid" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/208374049-I-want-to-cancel-a-shipment-that-I-have-already-paid</A></LI> </UL> <P> </P> <UL> <LI>Refund process<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/208359189-When-will-I-receive-the-refund-" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/208359189-When-will-I-receive-the-refund-</A></LI> </UL> <P> </P> <UL> <LI>Packlink Shipping Rates<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/209156905-eBay-Delivery-shipping-rates" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/209156905-eBay-Delivery-shipping-rates</A></LI> </UL> <P> </P> <UL> <LI>Details on label print delay<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/209039005-Label-creation-in-progress" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/209039005-Label-creation-in-progress</A></LI> </UL> <P> </P> <UL> <LI>How to reprint label<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/209069805-Can-I-print-the-shipping-label-multiple-times-" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/209069805-Can-I-print-the-shipping-label-multiple-times-</A></LI> </UL> <P> </P> <UL> <LI>Payment options - paypal and card linking<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/208382029-How-can-I-pay-for-my-shipments-with-eBay-Delivery" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/208382029-How-can-I-pay-for-my-shipments-with-eBay-Delivery</A></LI> </UL> <P> </P> <UL> <LI>How to setup deferred payment<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/209090565-How-to-set-up-deferred-payment-" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/209090565-How-to-set-up-deferred-payment-</A></LI> </UL> <P> </P> <UL> <LI>How orders are imported into Packlink<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/209144965-How-do-I-import-sold-items-into-eBay-Delivery-" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/209144965-How-do-I-import-sold-items-into-eBay-Delivery-</A></LI> </UL> <P> </P> <UL> <LI>Insurance claim<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/115002202565-When-will-I-receive-the-compensation-" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/115002202565-When-will-I-receive-the-compensation-</A></LI> </UL> <P> </P> <UL> <LI>Reviewing invoices and payments<BR /><BR /><A href="https://support-ebay.packlink.com/hc/en-gb/articles/209090625-Do-I-receive-an-invoice-after-having-paid-my-shipment-with-eBay-Delivery" target="_blank">https://support-ebay.packlink.com/hc/en-gb/articles/209090625-Do-I-receive-an-invoice-after-having-paid-my-shipment-with-eBay-Delivery</A></LI> </UL> <P> </P> <P>Thanks,</P> <P> </P> <P>Luke</P> <P> </P> <P> </P> Wed, 07 Aug 2019 16:32:22 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/packlink-still-does-not-work/qaa-p/6371471#M987154 luke_uk 2019-08-07T16:32:22Z