Question Re: Contacting eBay to report an issue in Member To Member Support DO NOT DELETE

Contacting eBay to report an issue

laraine22 — Mon, 15 Jul 2019 18:59:51 GMT

I cannot find a way to actually talk to eBay, the system just take me raound in circles back to return an item which I have already done, this is what happened.

An attempt to deliver my returned item was made and the seller claims that not attempt was made because they don`t have the missed delivery card from the Royal Mail. The label was a pre-paid one that Ebay supplied. The seller will not reply to my email now.

Re: Contacting eBay to report an issue

tobiasd4 — Mon, 15 Jul 2019 19:10:04 GMT

No need to speak to ebay.

As long as you uploaded tracking to case & it shows as attempted delivery, escalate to ebay & you will get refund.

Re: Contacting eBay to report an issue

fargvs — Mon, 15 Jul 2019 19:10:57 GMT

Hopefully you opened an eBay return case for the item which needs to be opened within 30 days of delivery and escalated to eBay on 'day 9' from opening if seller has not responded to your full refund request ... seller should supply an adressed prepaid return label or eBay will at sellers expence ... Enter tracking number or 16 digit reference on your POP into the case on despatch and follow the instructions carefully to completion >

https://resolutioncentre.ebay.co.uk/
https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html