Question Re: Wrong items been sent by two sellers! in Member To Member Support DO NOT DELETE

Wrong items been sent by two sellers!

ellybee — Fri, 28 Jun 2019 21:24:23 GMT

Hi, I have made 2 purchases from two different sellers and I have received incorrect items from both!

I purchased a maths teacher mug and received a chemistry one and I purchased a large t-shirt and received a s /m strapless tunic dress! The only thing that was correct was the colour!

I cannot see how I can get replacements as I have messaged both sellers and heard nothing. If I chose 'return the item' process I then will end up paying postage when it's not my fault! Can anyone help please thanks.

Re: Wrong items been sent by two sellers!

angelah1847 — Fri, 28 Jun 2019 21:36:10 GMT

You need to open not as described cases and then the sellers will have to provide return postage labels and then refund in full once the items have been posted back to them.

Re: Wrong items been sent by two sellers!

redwick1 — Fri, 28 Jun 2019 22:46:44 GMT

You dont want a replacement

Get your money back and start again

Replacements often do not arrive and you are run out of time for an ebay dispute

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 8 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/

You are also covered by the paypal money back guarantee

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day