https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-Buyer-Opens-Wrong-Case/qaa-p/6301030#M955965 <P>If buyer claims noy as described, you have to accept &amp; issue returns label, refund on return.</P> <P>Ebay don't see item but always believe buyer.</P> <P>If you refuse or ignore case ebay will refund buyer &amp; they keep item, you repay ebay.</P> <P>Some buyers will claim SNAD so they don't have to pay postage,nothing you can except report them.</P> Sat, 11 May 2019 18:16:24 GMT tobiasd4 2019-05-11T18:16:24Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-Buyer-Opens-Wrong-Case/qaq-p/6300992 <P>Hey&nbsp; how many&nbsp; you are getting a return open when the buyer is claiming this is due to an issue saying does not fit or mark on it when it clearly is not when returned ?&nbsp;</P> Sat, 11 May 2019 17:04:27 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-Buyer-Opens-Wrong-Case/qaq-p/6300992 nuttie712013 2019-05-11T17:04:27Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-Buyer-Opens-Wrong-Case/qaa-p/6301030#M955965 <P>If buyer claims noy as described, you have to accept &amp; issue returns label, refund on return.</P> <P>Ebay don't see item but always believe buyer.</P> <P>If you refuse or ignore case ebay will refund buyer &amp; they keep item, you repay ebay.</P> <P>Some buyers will claim SNAD so they don't have to pay postage,nothing you can except report them.</P> Sat, 11 May 2019 18:16:24 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-Buyer-Opens-Wrong-Case/qaa-p/6301030#M955965 tobiasd4 2019-05-11T18:16:24Z