Question Re: unpaid item in Member To Member Support DO NOT DELETE

unpaid item

shaz3rd — Fri, 22 Mar 2019 18:45:36 GMT

Buyer has asked to cancel after I have raised an unpaid item case ( no answers to messages asking him to pay over the previous three days) stating his son has changed his mind. He has feedback stating he's done this at least twice before. What can I do?

Re: unpaid item

**peaseblossom** — Fri, 22 Mar 2019 18:47:13 GMT

Ignore and close the case as usual after 4 complete days.

Re: unpaid item

profgaz — Fri, 22 Mar 2019 18:48:39 GMT

You should Not even try to cancel it.

If a Buyer doesn't pay - After 48 hrs, you can Open an unpaid item case. (Close after 5 days to get your final value fees credit, by selecting buyer didn't pay)
If Buyer still hasn't paid they get an account defect, which helps stop silly buyers wanting to cancel for no good reason.
Neither party can then leave feedback either.

Add Buyer to your blocked bidders list
https://pages.ebay.co.uk/help/sell/manage_bidders_ov.html
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin
https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences&BuyerBlockPreferences=
https://www.ebay.co.uk/help/selling/resolving-buyer-issues/blocking-bidders-buyers?id=4082&st=2&pos=1&query=Blocking%20bidders%20and%20buyers&intent=block%20bidder

http://pages.ebay.co.uk/help/sell/unpaid-items.html

After closing case you can choose to relist or make a second chance offer

You should never simply cancel transaction as it could leave you with fees & a selling defect.
https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

https://www.ebay.com/help/policies/selling-policies/unwelcome-malicious-buying-policy?id=4375#section1

Re: unpaid item

angelah1847 — Fri, 22 Mar 2019 19:54:54 GMT

Once you have opened an unpaid item case you don't have the option to cancel the sale.

So you will need to continue with the case you have opened if you want your seller fee refunded and the buyer will receive a strike on their account.

It's your choice whether you just ignore the buyer's message or you try to explain you cannot cancel now that the UPI case is open.

Re: unpaid item

shaz3rd — Fri, 22 Mar 2019 21:03:02 GMT

Thanks for your reply, fed up of people changing their mind after auction and wanting to cancel. Just a waste of time. Sharon.

Re: unpaid item

profgaz — Sat, 23 Mar 2019 03:45:27 GMT

Your Welcome.
I hate time wasters too.