Question Re: Returns in Member To Member Support DO NOT DELETE

Returns

gillianlv — Mon, 21 Jan 2019 07:21:13 GMT

Hi Can you help..

I am returning an item as agreed by the seller, however, I cannot find the sold listing anywhere to activate the delivery of the return. Is there a separate area for returns.

It isn't listed on my bought items, it's almost like the item has disappeared.

Your help is appreciated

Gill

Re: Returns

pixiesen2012 — Mon, 21 Jan 2019 07:28:27 GMT

if you have opened a case go to the Resolution Centre the listing will show there

Re: Returns

tressygirl — Mon, 21 Jan 2019 07:58:48 GMT

Use a laptop / PC then go top left on your Purchase History page and click on Not Hidden, your item should appear then. To the right you will see ' Return this item'

If this is for an item not as described, that is, it is faulty in some way, then you need to open a case fior item not as described in the Resolution Centre link at foot of most pages. You will find your item there, and the case then will enforce the seller to pay for that fully tracked return postage.

For a straight return , for item does not fit / change of mind , you pay for that postage, make sure it is tracked.

Re: Returns

gillianlv — Mon, 21 Jan 2019 07:37:21 GMT

Thats just it I have gone to the resolution centre and it isn't listed. I am trying to return it via Shutl but can't find the item anywhere.

Re: Returns

gillianlv — Mon, 21 Jan 2019 07:40:03 GMT

is it that even though the seller has agreed for me to return it, I still have to open a case myself?

Re: Returns

profgaz — Mon, 21 Jan 2019 07:41:42 GMT

Yes, you still have to open a case yourself.

Re: Returns

gillianlv — Mon, 21 Jan 2019 07:55:09 GMT

Thank you so much for your help.

Re: Returns

tressygirl — Mon, 21 Jan 2019 07:57:59 GMT

Find the item as I have explained above, and proceed as I have explained, if an app or phone is not showing your purchase switch to a laptop / PC. The seller does not open cases you have to do that.

Re: Returns

gillianlv — Mon, 21 Jan 2019 12:15:56 GMT

Thank you so much, the seller is now following the final stages of the return process and I am waiting for the return label to arrive. Very much appreciate your help this morning. Gill

Re: Returns

tressygirl — Mon, 21 Jan 2019 12:26:51 GMT

Excellent, remember the seller has 8 days to finalise this with you, if the label does not arrive in that time, or the refund, do not forget to escalate on days 9 - 21. If the seller has not paid for the return of an item not as described, then you will not have to post it back.