Question Re: negative feedback in Member To Member Support DO NOT DELETE

negative feedback

corgigasman — Mon, 29 Oct 2018 18:39:47 GMT

I reported a buyer for just not turning up and no contact after storing goods for over a month.

Why can I not leave negative feedback. If I go to the item it only says positive feedback or report the buyer.

I have checked his feedback and there is no non payment listed against this as it says on the report buyer notification.

Re: negative feedback

angelah1847 — Mon, 29 Oct 2018 18:43:15 GMT

The option to leave neg or neutral was removed more than 10 years ago because some sellers were abusing the system and using it to bully and threaten buyers.

Use the tools ebay provide (which does not include leaving any FB) - unpaid item case, add to BBL and set buyer requirement blocks to block anyone with 2+ strikes in last 12 months.

http://pages.ebay.co.uk/help/sell/unpaid-items.html
http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

Never be tempted to leave false positive FB for a buyer, it is a policy violation and will damage your account if it is picked up by ebay. It doesn't help you and it doesn't help other sellers. The strike from an unpaid item case does far more damage to the non-payer's account than a few silly words on their FB profile.

Re: negative feedback

redwick1 — Mon, 29 Oct 2018 18:43:26 GMT

If you have a non payer you open a non payment dispute at the bottom of the page under Resolution Centre

You can open one after 2 days and close after another 4 days

You get your final value fees back the non payer gets a strike and neither of you can leave feedback

If you dont do this then ebay do not know you did not get paid and you have to pay the fees

You have 32 days to open a dispute

Sellers can not leave anything other than a positive but if you had done the non payment dispute then they would have received a non payment strike

That is much better than feedback and if they have two or more then they would find it difficult to buy off many sellers

If it is over a month or the 32 days then you are too late to open the dispute and will pay the final value fees.

There was no point in reporting them too ebay you needed to open the dipsute

if in time then open now