Question Re: Tracking number in Member To Member Support DO NOT DELETE

Tracking number

petervanlee — Tue, 21 Aug 2018 21:30:30 GMT

The tracking number attached to an item I got on Ebay does not work so the selling has put a non discriped number that has no Tracking properties,,,, Ebays computers think its a real number and I cannot lodge a complaint.

Re: Tracking number

arkwebus — Tue, 21 Aug 2018 21:37:46 GMT

@petervanlee

At this time of night I am afraid that I have no idea of what you speak!

Please simplify the question. Are you the buyer or the seller?

If eBay has a tracking number they can see whether it is false. So can you if it's in UK on Royal Mail Website

Re: Tracking number

petervanlee — Tue, 21 Aug 2018 21:54:24 GMT

I am the buyer,,, the seller put a Tracking number on the item but this number does not track the item.

Re: Tracking number

temperate_porcine — Tue, 21 Aug 2018 22:57:35 GMT

@petervanlee wrote:

The tracking number attached to an item I got on Ebay does not work so the selling has put a non discriped number that has no Tracking properties,,,, Ebays computers think its a real number and I cannot lodge a complaint.

You can't open a case until the last estimated delivery date has passed.

Re: Tracking number

tressygirl — Wed, 22 Aug 2018 07:16:46 GMT

Has the last estimated date for delivery passed? If so open a case for item not received, in the Resolution centre, escalate on day 9 for a refund. If that tracking number shows delivery, then you will not win a refund, if it is a fake number, you will be fully refunded.

Re: Tracking number

arkwebus — Wed, 22 Aug 2018 09:47:22 GMT

Thank you - one possible problem is that the "tracking number" may not be Royal Mail but "May" be valid. Examples of this are when the item is coming from overseas where the tracking will relate to the sellers country postal service or where a courier is used. The item that you bought will have a latest delivery date. If from the UK then this will typically be a week to ten days. If from the Far East then that could extend to six weeks. If - when that date is past - you have not got the item then do as @tressygirl says and open a case with eBay for non-receipt. One simple [possible] reason for the tracking shown seeming not to be valid could be that when entering the number the seller missed a digit or transposed one or more.

As said, when you open a case the seller has to prove delivery. If not you will win the case

@petervanlee

Re: Tracking number

petervanlee — Wed, 22 Aug 2018 11:34:45 GMT

Thanks arkwebus,,,,Does the opening a case and refund still work, after 30 days.

Re: Tracking number

arkwebus — Wed, 22 Aug 2018 16:47:06 GMT

Hi @petervanlee

The time limit for a case starts on the last date shown on the listing summary. So 30 days for eBay and if you are too late for that you have 180 days [!!] in Paypal.

If you can still use eBay then escalate [if the seller does not refund] after 8 days and after just 2 days with Paypal.