Question Re: Shutl ebay not responsible in Member To Member Support DO NOT DELETE

Shutl ebay not responsible

megan1512 — Sun, 08 Jul 2018 11:24:47 GMT

sold an item aranged pick up shutl

didnt pickup

had to reorder

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browsing my seeler defects have a markdown for late delivery

not by the buyer who was completly happy

but ebay

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asked them to remove as it was their service caused the delay

Thanks for contacting us regarding the item## 253629663575, allow me to help you with your defect query.

I’ve reviewed your account in detail and can see that this defect is a result of late delivery and late dispatch. Although you may feel that you did everything to take care of your buyer, we cannot remove this defect as it is still an indicator of a less than positive buying experience, which we must take seriously. Please note that this decision is final and cannot be changed or escalated.

Here’s how to avoid defects in the future:

Defect rate

If your buyer has an issue with the item, you should work with them to solve it. If your buyer asks eBay to step in and the case is decided against you, this will count as a defect.

Ensure your items are in stock so you don’t need to cancel any orders.

Shipping

Ensure that you are shipping items within the handling time that you’ve stated in the listings.

Always upload your tracking to eBay. When possible, we’ll use this to automatically give you credit for shipping on time. Also, it helps ensure your buyers aren’t worried about when their purchases will arrive.

Communicate with your buyer so they know when the item is shipped and what to expect.

For more information on our Seller performance and feedback policy, visit

http://pages.ebay.co.uk/help/policies/defect-removal.html

I know this isn’t the response you were hoping for, but I trust I've been able to explain our position clearly.

Kind regards,

Hobibor R.

eBay Customer Support

Re: Shutl ebay not responsible

corred — Sun, 08 Jul 2018 11:34:24 GMT

@megan1512

eBay do not do this.....the late delivery defect is caused by the buyer ticking the box stating the item did not arrive by the date specified by eBay......simple as that & cannot be removed

You chose to use SHUTL so eBay are not responsible for youtr choice of courier & the SHUTL T&C will cover them

As a private seller a late delivery defect should not adversely affect your account

Re: Shutl ebay not responsible

redwick1 — Sun, 08 Jul 2018 11:29:58 GMT

Looks like a no win brick wall situation.

I would not use Shutl

Re: Shutl ebay not responsible

megan1512 — Sun, 08 Jul 2018 11:43:46 GMT

Hi wasnt buyer

Report stated
" Tracking indicates late delivery "

eBay delivery powered by Shutl

eBay delivery powered by Shutl is a platform that allows UK sellers purchase delivery labels at competitive rates. Sellers can then take their sold items to a drop-off location or have them collected.
Benefits of using Shul

Re: Shutl ebay not responsible

megan1512 — Thu, 12 Jul 2018 06:06:13 GMT

Hi
Messaged ebay
had it removed took 3 atempts
Was told on the first 2 that they could see it wasnt my fault it would be removed but didnt happen
However was taken off succesfully by the third customer service rep
regards Marlene

Re: Shutl ebay not responsible

redwick1 — Thu, 12 Jul 2018 06:31:59 GMT

Well done for being persistent and getting it removed.

It does on occasions depend on who you get and which call centre you get.

Still would not use Shutl as it is better to be in control of your own postage arrangements.