Question Re: Returned item left at post office in Member To Member Support DO NOT DELETE

Returned item left at post office

alistarrr — Fri, 06 Jul 2018 21:59:07 GMT

I have returned an item which was faulty using eBay returns label, the seller has been out on the two times the postman tried to deliver the parcel is now sat at their nearest post office awaiting collection, I have sent the seller photos of the tracked parcel info , but they have not got back to me, how long am I supposed to wait till I can get a refund? It states on the returns request within 6 days of the parcel being delivered but can't deliver if they are not home and won't go to post office to collect it, it was sent on the 16th June it's now 6th July

can anyone help?

Re: Returned item left at post office

corred — Fri, 06 Jul 2018 22:04:15 GMT

@alistarrr

Go to the resolution centre & escalate the case....if it was an eBay label you should not need to send pics of receipts to anyone

Usually with eBay labels you are refunded the second the first delivery is attempted

If you cannot escalate then PHONE customer services & explain

Re: Returned item left at post office

alistarrr — Fri, 06 Jul 2018 22:11:56 GMT

Thank you 👍