Question Re: Item damage in Member To Member Support DO NOT DELETE

Item damage

cazlander60 — Mon, 02 Jul 2018 14:23:43 GMT

Someone has just open a case against me because the item has try up damage as he said that there is ink been spilled on it and has gone through to the item but this is has been done by Royal mail so should they make a claim with them and not me.

Re: Item damage

profgaz — Mon, 02 Jul 2018 14:25:49 GMT

No, they should make a claim with you & you can make a claim with Royal Mail.

Its the sellers responsibility to ensure the item is delivered safely.

Re: Item damage

john1297576 — Mon, 02 Jul 2018 14:26:40 GMT

Yes they make a claim (open a not as described case) with you and you accept back and refund.

You are the one one who claims on RM, you employed them not the buyer. Whether you get a refund from them or not you areresponsible for getting item to buyer in good condition and must refund.

Re: Item damage

redwick1 — Mon, 02 Jul 2018 14:28:15 GMT

It is up to you to make the claim.

The buyer opens a dispute and once you have your item back then you refund the buyer in full through the resolution centre.

You either send a label for the return of the item or ask them for photos and for them to hold onto it until RM have sorted it out

You will need photos if you dont want it back.

You then claim off RM which you can do online

You will need to send photos of the damage

RM will only deal with the person that sent the item