eBay reps contradict one another

clydeandrascal — Wed, 06 Jun 2018 11:01:55 GMT

What do you do if eBay reps absolutely contradict one another?

I bought an item which was grossly mis-sized. As the seller offered a blanket refund policy, I was unconcerned until I received his official Returns Note. It was made out to AMAZON RETURNS with the name & address of the returner being someone & somewhere entirely unknown to me. It was not even the seller. I asked an eBay rep to contact me.

I was told this was absolutely wrong & I should not return the item & that an eBay return should not be to Amazon Returns in someone else's name. There were said to be a number of selling policies being breached, which eBay would look into. I was advised to wait for a week, then contact eBay again if I had not received an appropriate returns note.

I did this to-day. In a total about face, I was told this was fine & that I had to return the item with the original returns note, which was perfectly acceptable to eBay, waiting another week thereafter for my refund. In vain, I pointed out that this returns note WAS NOT IN MY NAME - how was I ever going to prove it HAD been returned? I was given no explanation for this complete reversal of instructions.

Anyone know who is right? Any advice on what I should do?

IS THERE ANY WAY TO CONTACT EBAY FOR THEIR OPINION in writing? No email addresses even!

Re: eBay reps contradict one another

plpmr — Wed, 06 Jun 2018 11:25:15 GMT

to cover yourself open an eBay not as described case and follow it through - any tracked pre-paid returns label you get through the case covers you.

Re: eBay reps contradict one another

clydeandrascal — Wed, 06 Jun 2018 11:28:20 GMT

Yes, I have opened a case - I first contacted eBay customer support because the supplied returns note was to Amazon Returns with the sender's name & address not mine & not the seller, either.

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eBay reps contradict one another

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Re: eBay reps contradict one another