Question Re: complaints in Member To Member Support DO NOT DELETE

complaints

Anonymous — Fri, 20 Apr 2018 09:52:33 GMT

Customer service are totally incompetent and give out inaccurate and conflicting information.

Re: complaints

profgaz — Fri, 20 Apr 2018 10:24:38 GMT

Some would agree with you.

Maybe we can help.

Re: complaints

1956glyn — Fri, 20 Apr 2018 13:49:44 GMT

Want to try and run your problem past us?

We are nothing to do with Ebay and just other members like yourself 🙂

Re: complaints

Anonymous — Fri, 20 Apr 2018 15:03:27 GMT

I am thankful to those in the Community who empathise with my frustration and down right anger. Websites such as ebay appear to have no overseeing governing body that regulates their conduct or behaviour. It seems impossible to actually lodge a formal complaint and be heard! I have resolved my own situation by contacting the seller (in Russia), informing them that I require a refund, upsetting the buyer. Then buying the item AGAIN, then contacting the buyer to let them know. ebay was absolutely useless.

Re: complaints

Anonymous — Fri, 20 Apr 2018 15:10:32 GMT

Thanks for your support. I have been able to resolve the issue I had with the Seller (in Russia). ebays advice was ill-informed and without any real merit. I had to contact the Seller, request a refund, which upset and annoyed the Seller. Then buy the same item again and contact the Seller to let them know. ebay played no part in the resolution. They are pretty useless. Are they actually governed by any recognised organisation?

Re: complaints

profgaz — Fri, 20 Apr 2018 15:16:08 GMT

As far as I'm aware, eBay are only governed by themselves.
It's difficult dealing with sellers from other countries. I try not to do anymore unless its a very cheap item.

Re: complaints

1956glyn — Fri, 20 Apr 2018 15:17:36 GMT

Ebay are indeed unregulated but Paypal are.