Question Re: Upset buyer in Member To Member Support DO NOT DELETE

Upset buyer

sara_zain2_0 — Sun, 15 Apr 2018 15:20:16 GMT

I unload an item and it sold but I have the wrong colour so I contacted the buyer and told her. She is not happy and is calling me stupid. I offered a refund . What should I do

Re: Upset buyer

pixiesen2012 — Sun, 15 Apr 2018 15:22:36 GMT

rather than just 'offer a refund' you need to refund the buyer!

how did you manage to list it as the wrong colour?

Re: Upset buyer

red_magpie — Sun, 15 Apr 2018 15:51:48 GMT

What should I do

The best way to refund a buyer is to ask them to open a case under eBay's money back guarantee, through the resolution centre.

This won't count against your seller performance rating provided you click on the option to refund the buyer on return. If you dispute the case, the only difference it's likely to make is that eBay will additionally place a defect on your account.

EBay will give you the option to purchase and send send the buyer a prepaid return label if you want the item back. When it's returned you can process their refund through the case and will receive a credit for your final value fee and PayPal fee.